Managed IT services take the hassle out of handling your business’s technology by outsourcing the day-to-day management of IT systems to an external provider.
Essentially, we become your IT team—proactively monitoring your systems, keeping them secure and ensuring everything runs smoothly behind the scenes.
Instead of juggling IT issues yourself, a managed service provider (MSP) like Connexa Technology takes care of everything so you can focus on more important things—like running your business!
At Connexa Technology, we offer a range of services to keep your technology running smoothly, and ensure your IT infrastructure is strong, secure and always performing at its best.
Some of the core services we provide include:
Network monitoring & management – Keeping your IT infrastructure stable and efficient.
Security management – Protecting your business from cyber threats and data breaches.
Data backup & recovery – Ensuring your critical files are safe and recoverable.
Help desk support – Providing fast assistance whenever IT issues arise.
Cloud computing services – Helping you transition to (and manage) cloud-based solutions.
Application hosting & management – Keeping your business applications running seamlessly.
Software updates & patching – Keeping your systems up to date and secure.
Disaster recovery planning – Preparing you for worst-case scenarios to minimise downtime.
... and much more.
These services help you cut costs, improve efficiency and strengthen security.
We provide a range of affordable packages and added services, and we can help you choose (or build) the one that suits your unique business needs.
Managing IT in-house can be costly and time-consuming, especially if technology isn’t your area of expertise.
There are plenty of reasons why outsourcing your IT makes sense, including:
Lower costs – No need to hire and manage a full time in-house IT team - you only pay for the services you need.
Access to expert support – gain access to a team of experts without the expense of hiring an internal IT department.
Increased efficiency – Our proactive monitoring keeps everything running smoothly, reducing downtime and improving performance, so you never have to stress about your IT systems.
Stronger security – We protect your precious business data, networks and devices against cyber threats and data breaches.
Scale with ease – Whether you’re expanding your team or integrating new technology, you'll always have access to tailored IT solutions designed to grow with your business.
Outsourcing IT allows you to reduce overhead staffing costs while gaining access to advanced technology and expert support.
Instead of worrying about unexpected repair costs or system failures, you get predictable monthly pricing that helps you budget more effectively.
Additionally, by preventing downtime and security breaches, managed IT services help protect your bottom line every single day!
Managed IT services aren’t just for large corporations—they are benefitcial l for businesses of all sizes amd industries.
Small businesses can access enterprise-level IT support without the cost of an in-house team. It allows you to stay competitive while focusing on what matters most—growing your business.
Larger companies benefit from managed IT services too, by gaining access to specialised skills and additional resources which can reduce operational costs and improve efficiency. Even if you already have an internal IT team, we can complement your existing staff by handling day-to-day maintenance and security, freeing them up for higher-level projects.
Put simply, any business that wants to improve efficiency, security and system reliability will usually find that managed IT services are a smart investment.
When you partner with Connexa Technology, we start by assessing your existing systems to understand your business's unique needs and challenges.
Based on that assessment, we recommend the best IT strategy and management package for you, which may include upgrading hardware, implementing security measures or optimising your network.
From there, we handle everything from implementation to ongoing management—including installing the right security tools, optimising your network, ensuring your data is backed up, providing ongoing support, handling system monitoring, security updates and troubleshooting—so you don’t have to.
Our goal is simple: to keep your systems running smoothly, prevent problems before they happen and resolve issues quickly when they do!
Technology should support your business, not slow it down.
That's why we help businesses tackle a variety of IT challenges, including things like:
Slow system performance – Identifying and fixing bottlenecks to keep your IT infrastructure running efficiently.
Network optimisation – Enhancing speed, reliability and connectivity so your team can work efficiently.
Cloud migration – Helping you transition to the cloud smoothly while ensuring data security and cost savings.
Compliance concerns – Ensuring your business meets industry regulations, avoiding costly fines and security risks.
Disaster recovery – Developing recovery strategies to minimize downtime if an unexpected IT failure occurs.
Cybersecurity threats – Protecting against hackers, malware, and data breaches with advanced security measures.
Data loss prevention – Implementing secure backup solutions to protect against accidental deletions or cyberattacks.
Automation – Reducing manual processes through smart IT solutions that save time and cut costs.
Optional 24/7 support – Ensuring IT issues don’t disrupt your workflow with fast, expert assistance whenever you need it most.
All our Managed Services plans are built to cover day-to-day IT support and maintenance.
Put simply, this means all the things your business needs to stay up and running... minus the headaches!
That said, there are a few things that aren't included in the fixed monthly price, such as:
New hardware, software or licenses – We can supply these at great rates, but they're always quoted separately.
Onsite visits for non-urgent issues – Most problems can be fixed remotely. If you request onsite support for something that's not critical, there may be an additional charge.
Major projects or upgrades – Things like server replacements, network upgrades or migrations are considered projects and will be quoted separately.
Third-party software support – We'll always do our best to help, but deep support for third-party apps is usually handled by the vendor.
Custom development or integrations – If you need something built or heavily customised, that would fall under project work.
Out-of-hours support – our standard support is offered Monday to Friday, between 8am and 5:30pm. Of course, if you think you'll need need after-hours support, no worries! We offer this as an optional add-on. Check out our Pricing Section for more information.
What's the Golden Connexa Rule?
If it's part of keeping your business running smoothly every day, it's covered.
If it's something new, custom or outside the usual day-to-day support, we'll always give you a clear quote upfront - no hidden costs, no surprises.
At Connexa Technology, we provide expert IT management that can be fully tailored to meet your unique business needs - no fluff, zero drama.
Our experienced team will ensure your systems are secure, up-to-date and running smoothly.
With proactive monitoring, friendly (effective!) support and customised solutions, we take all the stress out of managing IT for businesses of all shapes and sizes.
But the best bit?
You'll always talk to a real IT human located right here in Adelaide, South Australia. No call centres or chatbots in sight.
Put simply, we'll handle the tech, so you can focus on what you do best—growing your business!
Got questions?
We've got answers.
If you've ever wondered things like 'what is an MSP?', or 'is a managed service provider right for my business?', you've come to the right place. Here are our most common queries.
Can't find the answers you need?
No worries - drop us a line (or give us a call) and we'd be more than happy to chat!